Credit card payment problems for the last 12 hours

Rob Mueller – 4 August 2009

For the last 12 hours users trying to make any payments via a credit card would have received an error that the payment had failed.

After investigating this, we've found out what the problem was, and have now fixed it. The nature of the problem was such that our system was reporting the payments as failed, but they had actually gone through. Because of that, what we've decided to do is:

Because we use a "delayed capture" system for pyaments, this means for the transactions being refunded, users should never even see the transaction appear on their credit card statement.