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The north-east US, and parts of Canada, suffered from what has been described as the worst power outage in US history. Our data centre in Wall St, New York, was in an area which lost power from around 4pm to 6am EDT. As a result of this, FastMail.FM was without power for much of the night.
A full recovery of all services was completed in around half an hour after power was restored to the Wall St district. We apologise to all customers for the inconvenience that the outage caused.
We are working closely with our data centre facility to ensure that they (and their upstream network providers) have enough backup power to handle such a situation if it reoccurs in the future.
The backup email systems in Europe and Texas, the backup DNS server in Norway, and the monitoring and admin servers all stayed up during this time.
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