Using the BCC and SMTP Copy Features

The great thing about IMAP is that all your email is stored centrally on the FastMail servers.  The biggest advantage is that you can see your Inbox, Sent, and other folders from any location.  This includes the web interface, your favorite email program or mobile device.   Unfortunately, some email applications don’t have great support for saving the email you send through the FastMail server.

Many newer email clients (Microsoft’s Mail, Apple Mail, Thunderbird, Outlook 2007) all support saving to a Sent Items folder.  Unfortunately, if you are using an older version of Outlook, or perhaps a mobile device) they do not support this capability.  That would mean that all your email sent from Outlook never gets saved to our server.  (This is also important if you use POP, because rarely do these programs allow saving to a server)

Fortunately, we’ve got an easy way to enable this.  It saves you email bandwidth as well (even if you are using an email client that supports saving to Sent).

How does this work?  By using a feature in the FastMail Personalities option page.

  1. Log into the FastMail web interface
  2. Go to the Options, Personalities page
  3. Select the Personality on the left that matches the email address you will be sending from.  In other words, when you setup Outlook, you specify an email address.  Be sure that address is listed here.
  4. Check the “Sent Items on SMTP” and click the Save Personality button.
  5. That’s it.  Now any email program or device that sends via the FastMail SMTP servers will save a copy of outgoing mail in your Sent Items folder.

One note, if you’ve already told the email client to save a copy to the Sent Items folder, enabling this feature would result in 2 copies appearing in the folder.  Be sure to disable this setting in your email client if you intend to take advantage of this feature.

You can also define easy ways to automatically BCC a group of addresses.  Personalities make this very simple to accomplish.

To learn more, I recommend this article


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iPhone – How to create multiple From Personalities

FastMail has a great feature called personalities.  This is especially useful if your FastMail account is receiving email for multiple domains.   Unfortunately, Apple’s iPhone and iPodTouch don’t make this capability easy to take advantage of.

Fortunately, this is easy to fix.  The latest iPhone firmware (version 3.x) makes this even simpler due to the inclusion of the copy and paste capabilities.

Apple’s program on the Mac has always supported this feature. In Mail.App, you simply separate all of your email addresses with a comma and they act similarly to multiple personalities.
The problem with the iPhone/iPod Touch? The keyboard is modified so that you cannot enter a comma in the email address field. Very frustrating. There are two solutions…

  1. Create your account in Apple’s Mail.App on your Mac with the comma separating the personality email addresses. Then resync your iPhone and choose to migrate the email account information.
  2. The second (and easier solution) is to take advantage of the cut/copy/paste capability in the iPhone 3.x firmware to paste into your settings.

To fix the iPhone directly.

  1. Open Notes, create a new note. Type in your other personality’s email address (without quotes)… ” , “. NOTE the comma, this is the most important part.
  2. Use the tap commands to select all and copy this information to the clipboard
  3. Open up the Settings/Mail, Contacts, Calendar application.
  4. In the IMAP Account Information Field, tap at the end of the Address field and Paste the additional email address. After you’ve done this, your Address field will look something like this:,
  5. You have to use this trick to get a comma into that field

When you compose a new email on the iPhone, just click on the “From field” and choose the appropriate address.


To learn more how to configure the iPhone to work with FastMail, read this article.

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Special upgrade price, 3 years for the price of 2 on Ad Free, Full and Enhanced accounts

For the month of November 2009 only, we’re running a special price for personal accounts. All Ad Free, Full and Enhanced accounts are 3 years for the price of 2.

  • Ad free – 1 year = $4.95, 3 years = $9.90
  • Full – 1 year = $19.95, 3 years = $39.90
  • Enhanced – 1 year = $39.95, 3 years = $79.90

Existing users can upgrade or renew any existing account with this special price just by going to Options -> Upgrade screen and following the steps to upgrade/renew. Any existing subscription will be pro-rated toward the new subscription.

New users can also take advantage of this special by signing up a free Guest account, and then using the above steps to upgrade it.

Update: Corrected price on Ad free

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Increased mailbox quota for accounts

Over the weekend, we’ve rolled out an increase to mailbox quotas to all accounts (except Guest and Member). These new quotas are effective immediately for all existing accounts, and all new signups and upgrades.

Personal accounts

  • Ad free – 50M (was 30M)
  • Full – 800M (was 600M)
  • Enhanced – 8G (was 6G)

Business accounts

  • Basic – 80M (was 60M)
  • Standard – 1G (was 800M)
  • Professional – 10G (was 8G)

Family accounts

  • Lite – 50M (was 30M)
  • Everyday – 600M (was 400M)
  • Superior – 6G (was 4G)

Guest and Member accounts are unchanged. File storage quotas are unchanged.

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How To Configure iPhone to Communicate with FastMail

We get many questions regarding the best way to configure the Apple iPhone or Apple iPodTouch. The built-in Mail application on these devices can easily be configured to access your FastMail account.

Many times, the iTunes application will synchronize your email configuration automatically to your iPhone. You can also configure it manually.

Here are the steps required:

  1. Go to the Settings application, choose Mail, Contacts, Calendars.  The select Add Account…
  2. Type type will be Other, then select Add Mail Account
  3. Type your name in the Name field
  4. Type your Desired Email Address in the Address field.  For example: or you could use another email address listed as one of your personalities.
  5. Enter your password
  6. Description can be anything of your choosing
  7. Click Save

The iPhone will then attempt to look up your information. At that point, you will have to supply some additional information.  We recommend using the IMAP configuration.

  1. Under Incoming Mail Server, set the Host Name to be:
  2. In the User Name field, enter your FastMail user account ID   (e.g.
  3. Your Password should already be pre-filled from above.
  4. Under Outgoing Mail Server, set the Host Name to be:
  5. The Outgoing User Name must be entered.  Enter your FastMail user account information again.
  6. Don’t forget to enter the Outgoing Password as well
  7. Press Save
  8. At that point, it should verify your connection information.  If you’ve misspelled your account name or password, you will have to fix them before you can proceed.

To use the phone optimally with FastMail, there are some Advanced settings that should be adjusted. Before that can happen, it is important for the iPhone/iPod to connect to the server once to download the list of folders from the FastMail server.

This is easy to do, simply press the home button, then choose Mail and highlight your new mail account. If you are currently viewing your Inbox, you can press the “Back” button with your account name at the top of the page.  This will list all the folders on the FastMail server. Items such as Drafts, Sent Items, Trash.

You are now ready to configure the Advanced settings. The benefit will be that all messages you send or delete from your iPhone will be visible from the FastMail webmail interface, or other email programs you have configured.

  1. Click the Home button, choose the Settings application, choose Mail, Contacts, Calendars.
  2. Select your newly created account from list
  3. Scroll Down and select the Advanced button
  4. We need to modify each one of the Mailbox Behaviors entries
  5. Choose Drafts Mailbox.  You will then see the folder list “On the Server”. Find your Drafts folder on the server and select it. Click the Advanced button at the top left when done.
  6. Next choose Sent Mailbox. Find your Sent Items folder on the server and select it. Click the Advanced button at the top left when done.
  7. Finally, choose the Deleted Mailbox. Find the Trash folder on the server and select it.
  8. You are complete.  Simply press the Home button to finish the configuration.

Once your configuration is complete, your iPhone will work perfectly with FastMail.

Some other items to consider:

  1. You do not necessary have to set the IMAP Prefix on the iPhone to be INBOX.  For our business customers, leaving the prefix blank allows your iPhone to see any shared email folders that exist in your business.
  2. If you use mostly utilize a public WiFi to access your email using your iPhone or iPod Touch, these can sometimes cause connection issues.  That is due to the WiFi provider being very restrictive regarding the ports that are made available.  Not to worry, you can change your email configuration to utilize our Proxy services. The proxy allows you to use IMAP over any port necessary (usually port 80 is available).  You can learn more about our proxy servers here.
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Migrating To FastMail – Use the Forwarding Tunnel

Great, you’ve decided to migrate your business to FastMail.  Migrating email accounts from one system to another can be a dangerous process. To make it is easy as possible, and to avoid any chance of lost emails, we’ve setup many tools to make it as easy as possible.

An important help article outlines all of the necessary steps to perform:

Another one of FastMail’s hidden gems is the forwarding tunnel.

The forwarding tunnel allows you to forward email from an existing service to an account with the same name at FastMail. e.g. Say you have the account at an existing service. You want to create your account as at FastMail.FM, but how do you forward from the old account to the FastMail.FM account while the DNS still points to the old server? This is what the forwarding tunnel solves.

It basically gives an extended email address syntax that you can forward email to, which will deliver to our servers, and then decode to the account name. There are 3 encoding options because some providers are limited by what characters you can put in an email address to forward to.

To forward email to the FastMail account, you can forward to any of these 3 addresses


By utilizing the forwarding tunnel, you can ease the transition from an old email system as it migrates to FastMail.  You can setup all the email clients to use FastMail and each business user will receive all their email from one place.

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FastMail and Apple Mac OS X – Many Synergies

Someone was asking me the other day if FastMail worked well with their Apple Macintosh.  Of course!

Here are some of the many reasons a FastMail account is the ideal companion to Mac OS X.

  1. The built-in application supports IMAP quite well.  In addition, starting in 10.5.6, Apple Mail will automatically test multiple outgoing SMTP ports (25, 465, 587).  This can resolve many email troubleshooting headaches.
  2. Apple’s iWeb application has an option to use any FTP site to publish your new website.  Why not use FastMail’s file storage area?  It is accessible by using and your credentials.  Set this up for each site in iWeb and you can save your site directly to FastMail.
  3. It is easy to import your addresses into FastMail.  Using the built-in Address Book application, it is simple to export your All group to a group vCard file.  Then, simply login to the FastMail website, click Address Book, and click the Import / Export button.  Simply point to the vCard file you created and you are done!
  4. Online Data Storage.  Take advantage of the File Storage area at FastMail.  FastMail supports WebDAV.  In Finder, click on the Go -> Connect To Server… menu.  The server name would be something like:   Great for keeping critical files always accessible!
  5. iPhone Support.  The iPhone should automatically synchronize your account information so you can use the Mail application built-into the iPhone (or iPod Touch).  Any changes you make using your iPhone are reflected at the server as well.

Of course, FastMail is the ideal email provider for users of any platform (Windows, Mac, Linux).   All platforms can take advantage of FastMail’s features.

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