Proxy services outage

Earlier today the proxy services were not available due to an outage. If you use any of the proxy services to connect to FastMail using your email client (such as or you may have been unable to connect. The web interface was still available.

The problem has now been resolved. The proxy services did not come back up correct during the reboot earlier today. We’ve put measures in place to ensure this problem will not return when another reboot is necessary.

Posted in Technical. Comments Off on Proxy services outage

Compose screen mockup

For those who like playing with ideas and screen mockups, have a look at this forum thread.

Posted in Technical. Comments Off on Compose screen mockup

Answered flag and print view mode

Summary: Answered messages are now tracked and flagged. Print view now available.


  • When you reply to an email, the IMAP ‘Answered’ flag is now set. This should display correctly in email clients and now on the mailbox screen
  • A new ‘Print View’ mode is now available on the message read screen
  • Posted in News. Comments Off on Answered flag and print view mode

    Scheduled outage

    We are installing an operating system upgrade today which will improve the speed of FastMail.FM’s servers. There will be a ten minute outage at 3am New York time. To find the time of the outage in your area, please see this list of places and times.

    Posted in News. Comments Off on Scheduled outage

    Stylesheet fixes

    Yesterday the Naturals and Deep Purple stylesheets were displaying very small header text in some browsers (Mozilla, Netscape, Phoenix…) . This is now fixed and these stylesheets are displaying fine again.

    Posted in Technical. Comments Off on Stylesheet fixes

    Spamcop listing

    One of our servers is currently listed by Spamcop. Due to this listing you may find that some emails were returned to you citing the Spamcop listing. Emails will only be returned by systems utilizing Spamcop as a blacklist, which Spamcop itself warns against doing, as it will likely block many legitimate emails.

    We have changed our server to send messages through a different IP so no further emails will be blocked. We apologise for any inconvenience caused by the listing. Although it is impossible for a Spamcop listing to correctly reflect an active spammer using FastMail.FM (because our automated systems immediately lock out spammers), problems with the Spamcop listing algorithm nonetheless cause FastMail.FM to be listed from time to time.

    If you were impacted by these problems in Spamcop’s algorithms, please consider contacting the person you were sending to through some other means, and ask them to send the following to their ISP:

    Dear email administrator,

    I recently had an important email blocked from reaching me. This email was blocked because you use the “Spamcop Blocklist”. The email came from a server that does not have any active spammers.

    Spamcop say about their blocklist (at :
    This blocking list is somewhat experimental and should not be used in a production environment where legitimate email must be delivered… SpamCop is agressive and often errs on the side of blocking mail – users should be warned and given information about how their mail is filtered. Ideally they should have a choice of filtering options.

    Is your service not a production environment where legitimate email must be delivered? Why have you not warned me and given information about how my mail is filtered? Do I have any filtering options, as Spamcop suggests?

    Can you please either remove the Spamcop blocklist so that in the future important email to me is delivered, or give me the ability to opt out of this system?

    Posted in Technical. Comments Off on Spamcop listing

    Half-price promotion

    The December half-price subscription promotion has been extended until January 15. We have had a number of you ask for an extension, since many folks gave gift certificates for Christmas but the recipients are on holiday until after the promotion expires.

    As a reminder of the promotion: we are offering new and upgraded Full and Enhanced accounts for half price. Your first year’s Full subscription will be just $9.95 (normally $19.95) and Enhanced will be just $19.95 (normally $39.95). If you are already a member or guest, just click ‘Options’ and then ‘Upgrade Account’.

    Posted in News. Comments Off on Half-price promotion

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